FAQs

General Shopping & Account Questions:

  • Q: What is zBrand.ae?
    • A: zBrand.ae is an online shopping platform operated by ZASA Solutions FZ LLC, a company registered in Ras Al Khaimah, UAE, offering a wide range of products.
  • Q: How do I create an account?
    • A: You can create an account by clicking the "Sign Up" or "Register" button on our website and following the prompts.
  • Q: Do I need an account to place an order?
    • A: While creating an account offers benefits like order tracking and saved addresses, you may be able to place a guest order.
  • Q: How do I reset my password?
    • A: Click the "Forgot Password" link on the login page and follow the instructions sent to your registered email address.
  • Q: How do I update my account information?
    • A: Log in to your account and navigate to the "Account Settings" or "Profile" section to update your details.

Order & Payment Questions:

  • Q: What payment methods do you accept?
    • A: We accept payment methods, e.g., credit cards (Visa, Mastercard), debit cards, cash on delivery (COD), online bank transfers, etc.
  • Q: Is my payment information secure?
    • A: Yes, we use secure payment gateways to ensure your payment information is protected.
  • Q: How do I place an order?
    • A: Browse our website, add the desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your order. 
  • Q: How can I track my order?
    • A: Once your order is shipped, you will receive a tracking number via email or SMS. You can track your order on our website or through the courier's website. 
  • Q: Can I cancel or modify my order?
    • A: Order cancellation or modification may be possible within a specific timeframe. Please contact our customer service as soon as possible.
  • Q: I did not receive an order confirmation.
    • A: Please check your spam or junk folder. If you still cannot find it, contact our customer service.

Shipping & Delivery Questions:

  • Q: Where do you ship?
    • A: We ship to all areas within the UAE and location allowed by UAE laws and regulations.
  • Q: What are your shipping costs?
    • A: Shipping costs vary depending on your location and the size/weight of your order. Please refer to our shipping policy for details. 
  • Q: How long does delivery take?
    • A: Delivery times vary depending on your location and the chosen shipping method. Typically, delivery takes 3-7 business days. 
  • Q: What if I am not home during delivery?
    • A: The courier will typically attempt delivery again or contact you to arrange a suitable delivery time.
  • Q: Do you offer express shipping?
    • A: [If applicable] Yes, we offer express shipping for faster delivery. Please select this option at checkout.

Returns & Adjustments Questions:

  • Q: What is your return policy?
    • A: We accept returns within 2-3 days of delivery, subject to our return policy. Please refer to our returns page for details.
  • Q: How do I return an item?
    • A: Contact our customer service to initiate a return. We will provide instructions on how to return the item.
  • Q: How will I receive my adjustment for a returned item?
    • A: Once we receive the returned item and verify its condition, we will issue a discount code to your registered email address for the value of the returned item.
  • Q: Can I get a cash refund?
    • A: We issue adjustments for returned items in the form of discount codes that can be used for future purchases on zBrand.ae.
  • Q: What if I receive a damaged or incorrect item?
    • A: Please contact our customer service immediately with photos of the damaged or incorrect item. We will arrange a replacement or provide a discount code as an adjustment, depending on the situation.
  • Q: How long is the discount code valid?
    • A: The discount code will be valid for [Number] days/months from the date of issuance.

Product & Stock Questions:

  • Q: Are all your products genuine?
    • A: Yes, we guarantee the authenticity of all our products.
  • Q: How do I know if an item is in stock?
    • A: Stock availability is displayed on the product page.
  • Q: Do you restock sold-out items?
    • A: Restocking depends on the product and supplier. Please contact our customer service for inquiries about specific items.
  • Q: How can I find specific products?
    • A: Use the search bar on our website or browse our product categories.

Company & Contact Questions:

  • Q: Who is ZASA Solutions FZ LLC?
    • A: ZASA Solutions FZ LLC is a limited liability company registered in Ras Al Khaimah, UAE, operating zBrand.ae.
  • Q: What is your trade license number?
    • A: Our trade license number is 45008115.
  • Q: Where is your registered address?
    • A: Our registered address is FOAM1570 Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, UAE.
  • Q: How can I contact customer service?
    • A: You can contact our customer service via legal@zbrand.ae and our WA : +971543604468 and Cell :  +971543604468
  • Q: What are your customer service hours?
    • A: Our customer service is available 24/7.